Shipping policy

Last updated 25 of June, 2024

Shipping Options and Delivery Times

We offer various shipping options to accommodate your needs. Occasionally, a third-party supplier may manage our inventory and be responsible for shipping your products. Here are the shipping options we currently provide

1. Shipping Options

We provide multiple shipping options to meet your needs. At times, third-party suppliers manage our inventory and handle shipping. Below are the shipping options we currently offer:

Domestic Shipping (UAE):

• Standard Delivery (1-2 days).
• Shipping is free of charge

Delivery times may vary based on the courier service selected

International Shipping

• Standard International Post (5-20 days): Delivery times are estimates and begin from the date of shipping, rather than the date of order.

For EU and UK consumers: These details do not affect your statutory rights. For more details, please refer to our Terms.

2. Shipping Fees

• Domestic: Free of charge.
• International: Standard shipping fee of $50. Express shipping costs are calculated based on the destination.

3. Delivery Times

• Domestic Deliveries: Typically delivered within 1-2 business days.
• International Deliveries: Generally delivered within 5-30 days, depending on the chosen service. Please be aware that these are estimates and can vary due to factors outside our control.

4. Customs, Duties, and Taxes

For international orders, you may be subject to duties, taxes, and other fees imposed by the destination country, which are not included in the purchase price or shipping costs. These fees must be paid by the recipient. We recommend contacting your local customs office for more information.

5. Delivery Delays

While we strive to deliver your order on time, delays can occasionally occur due to unforeseen circumstances. We will keep you informed about the status of your order and provide a new estimated delivery date if there are any changes.

6. Statutory Rights

For EU and UK consumers, please note that this policy does not affect your statutory rights.

7. Questions and Contact Information

If you have questions about this policy or our shipping practices, please contact us via email: hello@velter.co 

This Shipping & Delivery Policy is integral to our Terms and Conditions (“Terms”) and should therefore be read in conjunction with our main Terms, available at https://velter.co/terms-and-conditions.

If you have questions about returns, please review our Return Policy: velter.co/return-policy

Please review this policy carefully before making any purchases to understand our practices regarding shipping and delivery. This policy applies to all orders placed with us. 

If you have any further questions or comments, you may contact us by Email: hello@velter.co